Developed by BHP this is a systematic approach to incident investigation, finding Root Cause of incidents and accidents and having a process in place to ensure that the corrective actions undertaken are effective in the prevention of reoccurrence.

James Reason’s work on Human Error Factors with understanding and accepting that humans will make mistakes, allows us through the Swiss Cheese Model to delve into the organization to identify the failing that lead to the occurrence.

Our trainers from high risk steel and mining industries have vast experience in the use of ICAM as an investigation tool.

Experienced in the role of investigation leader, ICAM facilitator and trainer, our aim is to seek collaboration from workforce and managers to develop a safer workplace.

Root Cause Analysis shrouded in high-brow terms and generally regarded too complex to comprehend for the layman, let alone agree with any outcomes. Where the potential outcome means change; the opposition to change often resulted in the potential safety benefits lost.

ICAM is a simple open and honest approach that properly used removes the smoke and mirror syndrome, engagement and buy in to investigation corrective actions is far more acceptable.


ACT Safety is a Private Training Establishment, is authorized and accredited to enter unit standards onto the NZQA framework. After successfully completing our pre-moderated assessments either of the following units can be lodged for individuals (at no additional cost). U.S. 17601 Produce an occupational health and safety incident investigation * U.S. 16686 Conduct an incident investigation at an extractive site.

Course Duration – 2 days.

Course Supplements

Trainees receive a course workbook, investigation aids, and certificate of completion. (Where required unit standards entered onto NZQA framework). Management receives course competency register; hard and soft copy, trainees entered into database.

Course Overview

Purpose of Accident Investigation Legislative Requirements Notification to Authorities Barriers to incident reporting; methods to overcome them. (Individual/team) Understanding the principles of ICAM Post Incident Data Collection at the scene The Investigation Team Using timelines as an investigation tool Witness interviewing (practical element) Data Organisation Reason Incident Causation Model Development of the Causation Chart (Practise learnings; working in teams) Analysis of findings, prioritisation of actions SMARTER Corrective Actions Reporting/Sharing Learnings

Learning Techniques

Using ICAM model participants will work individually and in teams investigating actual and scenario based incidents, developing causation charts, and corrective actions.

Target Audience

The training is a simplified step by step process; there is no requirement for participants to have investigation experience. Expecting leaders and supervisors to know how to carry out effective investigations with no training is setting them up to fail. Experience has shown this training works well with managers, supervisors and safety representatives from the same organization on the same course.